Privacy Protection

11bad Privacy Policy – Our Commitment to Protecting Your Information

Your personal information matters to us. Here's a clear, straightforward explanation of how 11bad collects, uses, and protects your data.

Last Updated: January 2026
Encrypted
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Data secure
Not with third parties
Privacy
No data selling
Your Rights
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All data encrypted
Secure Server
Firewall protected
KYC verification
Identity Protected
24/7 Support
Help with Any Query

Our Commitment

How We Protect Your Privacy

Your data is never sold

11bad never sells your personal information to third parties. Your name, phone number, and financial details are completely secure.

Military-grade encryption

We use 256-bit SSL encryption. Your login credentials and payment data are stored with the highest level of security.

Your Full Control

You can request to view, correct, or delete your data at any time. We will respond within 30 days.

Cookie Transparency

We use only essential cookies. We are fully transparent about which cookies are collected and why.

Limited Retention Period

Your data is not retained beyond what is necessary. It will be deleted within a set period after your account is closed.

Marketing Opt-Out

You can opt out of promotional messages at any time. We respect your preferences.

About This Policy

This Privacy Policy applies to all services on the 11bad platform. It provides complete information on how we handle your data. By using the platform, you agree to this policy.

1 Introduction

11bad is a trusted platform providing online gaming and betting services. We are committed to delivering the best gaming experience for Bangladeshi users while placing equal importance on protecting their privacy.

This privacy policy clearly outlines what information 11bad collects, why it is collected, how it is used, and how securely it is kept. We believe transparency is the best privacy policy.

This policy applies to the https://11bad.onl website and all associated applications and services. If you have any questions, please reach out to our support team.

2 What information we collect

2.1 Information You Provide Directly

When you register or use your account on 11bad, the following information is collected:

Data type Why It's Needed
Full name Account Verification & KYC Process
Date of birth To verify age requirements (18+)
Email Address Account communications & notifications
Mobile Number Verification & payment processing
National ID Information KYC & Financial Security
Payment Information Deposit & Withdrawal Process

2.2 Automatically Collected Information

Some information is collected automatically while you use the platform:

  • IP address & device information
  • Browser Type & Operating System
  • Page Visits & Session Duration
  • Gaming Activity & Betting History
  • Login Time & Location Data

3 How We Collect Information

11bad collects information in several ways. We are fully transparent about each of them:

  • Registration Form: Information you provide when creating an account
  • KYC Verification: Documents uploaded during identity verification
  • Payment processing: Deposit & Withdrawal Transaction Period
  • Customer support: When you contact us
  • Cookies & Tracking: While browsing the website
  • Device Data: When using the app or mobile platform
Good to Know

We never store your full payment card number or bank PIN. Payment information is processed through a secure payment gateway.

4 How We Use Your Information

We use your information only for the purposes listed below — nothing more:

  • Creating & managing your account
  • Processing Payments
  • KYC & Age Verification
  • Preventing Fraud & Money Laundering
  • Providing Customer Support
  • Ensuring platform security
  • Meeting Legal Obligations
  • Personalizing your experience based on your preferences
  • Sending Promotional Offers (With Your Consent)
Our Commitment

Your information is never sold to advertisers or third parties. It is used only to a limited extent for improving our services.

5 Data Sharing Policy

5.1 When Information Is Shared

11bad does not typically share your information. However, it may be shared on a limited basis in the following circumstances:

  • Payment processors: To Process Transactions (Mobile Pay, Nagad, Rocket)
  • KYC verification services: For identity verification
  • Legal Authorities: Where legally required
  • Fraud prevention: To ensure security

5.2 When Information Is Not Shared

  • To advertising companies
  • To Data Brokers
  • To other gaming companies
  • To third parties for any commercial purpose

6 Data Protection Practices

11bad uses industry-standard security measures to protect your privacy. Our security infrastructure is protected at multiple layers:

  • SSL/TLS Encryption: All data transfers encrypted
  • Firewall Protection: Unauthorized Access Blocked
  • Regular security audits: Vulnerabilities are identified
  • Two-Factor Authentication: To protect your account
  • Limited staff access: Only authorized personnel can access your data
  • Data backup: Regular backups to secure locations
You have responsibilities too

We take every measure to ensure security on our end, but you are responsible for keeping your password and login credentials safe. Never share your password with anyone.

7 Cookie policy

7.1 What Are Cookies

Cookies are small text files stored in your browser. They help improve platform functionality and remember your preferences.

7.2 What Cookies We Use

Cookie Type Purpose Mandatory
Essential cookies Login sessions & security Yes
Performance Cookies Improving Platform Performance No
Preference Cookies Language & Settings Preferences No
Analytics Cookies Understanding User Behavior No

You can disable cookies at any time through your browser settings. Please note that disabling essential cookies may cause certain features to stop working.

8 Your Rights

You have full rights over your personal data. 11bad supports the following rights:

Right to Access You can view the information we hold about you
Right to Rectification You can correct inaccurate information
Right to Erasure You can request deletion of your data
Right to Object You can object to specific uses of your data
Portability You can request a copy of your data
Right to restriction You can request to restrict data processing

To exercise these rights, email us at support@11bad.onl. We will respond within 30 business days.

9 Minor protection

11bad strictly follows an 18+ policy. We do not knowingly collect information from anyone under the age of 18. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

If a parent suspects their child is using 11bad, please contact us immediately.

10 Data Retention Period

We do not retain your data longer than necessary. Below are our data retention guidelines:

  • Active Accounts: For the duration of active account
  • Closed Accounts: 5 years after closure (for legal reasons)
  • Transaction Records: 7 years (as per financial regulations)
  • Support conversations: 3 Years
  • Marketing Data: Deleted immediately upon opt-out

11 Privacy policy changes

11bad may update this privacy policy from time to time. For significant changes, we will:

  • We will notify you at your registered email address
  • Display a notice on the platform
  • Update the "Last updated" date at the top of the page

Continued use of the platform after any changes have been made will be considered your acceptance of the updated policy. We recommend checking this page regularly.

12 Contact Us

For any questions about this privacy policy or to exercise your rights, please contact us through the following:

  • Email: support@11bad.onl
  • Live Chat: Available from any page on the platform
  • Response Time: Within 30 Business Days
  • Support: available 24/7
Data Request

To view, correct, or delete your data, email us at support@11bad.onl with the subject line "Data Request". Sending it from your registered email address will help us process your request faster.

Safe & trusted

Your data is safe — get started now

Your privacy is fully protected at 11bad. Register with confidence and enjoy the best gaming experience.

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